Help Desk

Providing immediate phone and web based support

Training

Using the LEARN methodology

Help Desk Services

Form 10 Group Help Desk Services has been supporting private sector and government customers in California, Arizona, New Mexico, Washington and Oregon since 2005.  Handling between 700-1000 tickets monthly with greater than 99% resolution status, we have refused to participate in the decades-old industry trend to offshore these jobs.

Our Help Desk support professionals are both experienced and are subject matter experts, enabling them tackle and resolve Tier I,2 &3 equipment uptime support and user training support requests.

We routinely interface with multiple help desk software platforms on a daily basis, to include: HP Service Manager, FieldAware, Zen Desk and Service Now.

A team you can count on

“Form 10’s Help Desk is part of the team that protects California excise tax revenues of greater than $2 billion annually.”

source – Governor of California 2017-2018 Budget Proposal

Training Services

Form 10 specializes in offering a variety of training and enablement options for clients in the public and private sectors.  Rapid changes on the workplace have created training needs for the previously were non-existent.  Using a variety of delivery channels and tailoring a program that matches the goals of the customer, we have successfully trained thousands of users in a broad range of applications from work flows and processes to new systems adoption, to policy and compliance.

We start our training strategies by looking at the end – the expected outcome.  Nearly every organization shares the common goals of high early user adoption rates, user satisfaction, logical user interfaces, and online and in-person help.

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Following the principles of our proprietary LEARN methodology, Form 10 has been a successful partner for effecting positive organizational change since 2005.

Leadership Buy-in – organizational change is not possible without management commitment

Evaluation Loop – constantly assessing curriculum, delivery method and instructor effectiveness

Assistance – in the form of online help, FAQs, phone support, peer-to-peer reinforcement

Repetitions – instructor demonstration and practical exercises to reinforce concepts

Needs Assessments – evaluation the gap between current state and desired state

How can Form 10 Group assist your organization with these services?

Contact Us Today
Contact Us Today
Contact Us Today