At Form 10 Group, we have embraced
Forward Thinking Field Service (FTFS).

Words of Praise

“Form 10 Group has exceeded all expectations in their exemplary work. We look forward to many more opportunities to work together.”

John DavisContract Management Services

Form 10 Group is supporting the Florida Department of Highway Safety and Motor Vehicles (FLDHSMV) with a cadre of qualified field service technicians located throughout the Sunshine State.

As practitioners of FTFS, Form 10 has been able to repeatedly deliver exceptional field service to customers in the government and private sectors and earn repeat business and priority bid partner status.

Forward Thinking Field Service is the confluence of advanced technical training, enlightened telephone triage of reported issues, hot-spares at installation sites, next day shipping of plug-and-play components, bundled purchasing of spare parts to achieve better pricing, making “durability” of components a key selection criterion when designing the hardware suite and sufficient methods for properly testing and certifying a repair prior to departing the site.

What We Maintain

4000

Dell workstations and peripheral devices

200

Dell PowerEdge servers and Cisco switches

6000

Lexmark high capacity laser printers

Operating six days per week, this team has delivered prompt ticket resolution of greater than 97% within aggressive Service Level Agreements (SLAs).

Form 10’s ability to answer, triage, and rapidly respond to equipment failures helps protect a revenue stream of more than $100 million annually for FLDHSMV.