The right training at the right time and in the right way is a goal for all organizations that have training needs. In todays world of professional services training solutions are available at the click of a button. But what type of training is right for your business needs is the first question that should be asked. First businesses need to identify if their need is instructor-led training (ILT) or computer-based training (CBT)/web-based training (WBT). Let us explore them both and see what the different types cover.
ILT (Instructor-Led Training) refers to training facilitated by an instructor and can take several forms. There is face to face training delivered at desired locations. There can be virtual live training that can be conducted online via webinar software or other virtual environments. Next we have private and public trainings, either on an as needed bases for companies or open to the public to let any member of the public to sign up.
ILT is at a pace that is tailored to the audience that is in front of the instructor. This can include hands on activities with the instructor going around the room and make sure everyone is understanding the objectives of the training. This can also be training with open Q&A and hands on after everything has been reviewed. There are many reasons why this is the go-to for most businesses, the biggest reasons are tailored reinforcement, an immersive experience and adaptability.
Computer-based training (CBT)/web-based training (WBT) is the next option for businesses to choose from. CBT and WBT are interchangeable terms for this training option. These self-paced on-demand courses can be tailored towards your business needs. They can be setup in advanced and changed on the fly as needed. The user can pause and research questions or take breaks as need. But what is missing here is the interaction and ability to have some assist with questions and hands on activities.
Form 10 Group has conducted ILT for customers and their various needs. We have found that this extra step of having a person makes the customers feel comfortable with the product. More time spent working with the customers in a face to face situation has proven value with repeat business.
