Tampa, Florida, August 10, 2018
Form 10 Group, Inc has received high praise for their support of the Florida Department of Highway Safety and Motor Vehicles (DHSMV) by achieving the first ever perfect score by any vendor for Service Level Agreement (SLA) requirements. The DHSMV team was pleased to review the over 450 incidents that Form 10 responded to in July and found that every one of the tickets passed their SLA specifications.
Form 10 Group is responsible for maintaining over 24,000 pieces of equipment in 350 offices around the state of Florida for the DHSMV. The offices span two time zones and are located in every county of the state. The types of items maintained include enterprise class Dell servers, workstations and monitors. Additionally, almost 6,000 Lexmark printers make up the mix of equipment that is maintained. The SLA requirements include a 4-hour critical response time to restore service when a site is down.
Form 10 President, Michael Banks, stated “This is a great achievement for the Form 10 Group team to be the first vendor ever to achieve a perfect score. It was a great effort by our field engineers, support staff and logisticians. I am proud of our employees and know that they will continue to exceed all expectations.”
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Form 10 Group provides IT and management consulting services to corporate and government clients, as well as smaller businesses. Form 10 deploys computer hardware, software and peripherals for secure document and financial transaction processing; performs project, program, facilities and process management; and provides field support and user training. The Form 10 team can develop procedures, plans, schedules and logistics to efficiently meet the most challenging IT project requirements.
Contact:
Peggy Anderson
408-988-0110
