Form 10 Group Receives 96 Rating from Dun & Bradstreet
Tampa, Florida, February 24, 2015— Form 10 Group receives a 96 overall customer satisfaction rating as determined by an independent survey group.
Dun & Bradstreet conducted an audit of Form 10’s customer satisfaction using the Open Ratings Past Performance Evaluation model. The analytics convert raw survey data into performance ratings which also take into account the standing of the company against its industry peers.
All customers surveyed rated Form 10 Group a 9 or better on the 10 point rating scale in nine categories performance was assessed.
Form 10 Group’s D&B Open Ratings Performance Report ratings are by category:
| Reliability – 97 | Personnel – 97 | Business relations – 97 | Responsiveness – 96 |
| Customer Support – 97 | Accuracy – 96 | Delivery/Timeliness – 96 | Quality – 96 |
| Cost – 94 | |||
| Overall Performance – 96 | |||
According to Form 10 Group’s President, Michael Banks, “The D & B performance ratings quantify and compare customer feedback and that helps us gauge how we are really doing. The scores tell us we are on the right track.”
Managing Director, Eric Anderson, comments, “The consistency across the board is remarkable—especially when you take into account the size and business diversity of our customers, and the range of services we provide. The results speak to our everyday commitment to delivering excellence.”
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Form 10 Group provides IT and management consulting services to corporate and government clients, as well as smaller businesses. Form 10 deploys computer hardware, software and peripherals for secure document and financial transaction processing; performs project, program, facilities and process management; and provides field support and user training. The Form 10 team can develop procedures, plans, schedules and logistics to efficiently meet the most challenging IT project requirements.
Contact:
Peggy Anderson
peggy.anderson@form10.com
408-988-0110
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